FAQ

This page lists frequently asked questions, and answers them.

1. Q: Can I see programmes which are part of a series?

A: Yes.  On the page with the days of the week, scroll down to see an alphabetical list of series names.

2. Q: Playback is stuck on “Connecting” or “Playing (buffering NNN)”, what’s happening?

A: It’s connecting to the BBC servers.  This can take a little while, especially over mobile data links (not WiFi).  In some circumstances, the counter could reach up to 30.  Be patient!  Normally, on WiFi, you could expect to connect in 3-5 seconds.

2 thoughts on “FAQ

  1. Paul L

    I’m running version 1.7 and I’ve hit a problem.

    Using a WiFi connection to play a programme the status at the bottom sticks at the “connecting” message, I had been using the app without problems for a week or two prior to this occurring. I’ve tried using my mobiles internet connection rather that WiFi and this works, albeit slowly, so a problem appears to have developed for some unknown reason wiith using my WiFi.

    Has this bug been reported previously?

    Reply
  2. and1000 Post author

    Normally I find WiFi works better than the mobile network. But yes, occasionally it seems to get stuck in the “Connecting” state. The phone’s streaming software doesn’t give a lot of information about what’s going on, so I can’t show a better error message, sorry.
    You can try going back to the listings page, and using the “Stop Playing” menu option, and trying again. That sometimes helps if things get stuck.

    Reply

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